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4.) c
5.) h
6.) b
7.) a
8.) e
9.) i
10.) d
CHECK UP
1.) true
2.) false
3.) false
4.) false
5.) true
6.) exclusive control
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7.) a.) locating the prospective customer
b.) arranging to see the customer under the most favorable
conditions
c.) developing the customer's desire for the product
d.) closing the sale
8.) self-service
9.) a.) retail
b.) store
10.) (any order)
a.) wholesalers
b.) retailers
c.) manufacturers
d.) consumers
11.) price
12.) i
13.) h
14.) e
15.) b
16.) a
17.) g
18.) f
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1.) quality
2.) advertising
3.) (any order)
a.) customer
b.) repair
4.) maintenance
5.) warranties
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1.) protection
2.) (any order)
a.) safety and the recall of defective goods
b.) development of procedures for handling consumer grievances
c.) improvement and standardization of product warranties
d.) provision of more information to consumers about goods offered
for sale and their performance
3.) Ninetieth
4.) (any order)
a.) safety
b.) information
c.) choice
d.) a voice
5.) seller
6.) user
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7.) true
8.) true
9.) (any order)
a.) Food and Drug Administration
b.) Department of Agriculture
c.) Federal Trade Commission
d.) Securities and Exchange Commission
10.) false
11.) (any order)
a.) How much protection do I want?
b.) How much am I willing to pay for protection?
CHECK UP
1.) a.) wants
b.) goods
c.) services
2.) (any order)
a.) new sales
b.) repeat business
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3.) (any order)
a.) customer service
b.) repair service
4.) (any order)
a.) safety and the recall of defective goods
b.) development of procedures for handling consumer grievances
c.) improvement and standardization of product warranties
d.) provision of more information to consumers about goods
offered for sale and their performance
5.) (any order)
a.) safety
b.) information
c.) choice
d.) a voice
6.) (any order)
a.) Food and Drug Administration
b.) Department of Agriculture
c.) Federal Trade Commission
d.) Securities and Exchange Commission
7.) buyer
8.) false
9.) true
10.) false
11.) true
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12.) true
SELF TEST
1.) false
2.) false
3.) true
4.) true
5.) false
6.) true
7.) true
8.) true
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9.) false
10.) true
11.) manufacturing
12.) Civil War
13.) World War II
14.) transportation
15.) transportation
16.) contract
17.) wholesalers
18.) a.) locating the prospective customer
b.) arranging to see the customer under the most favorable
conditions
c.) developing the customer's desire for the product
d.) closing the sale
19.) a.) safety and the recall of defective goods
b.) development of procedures for handling consumer grievances
c.) improvement and standardization of product warranties
d.) provision of more information to consumers about goods
offered for sale and their performance
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20.) o 25.) d 30.) j 35.) b
21.) p 26.) l 31.) c 36.) a
22.) n 27.) a 32.) i
23.) f 28.) q 33.) h
24.) m 29.) b 34.) e
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37.) c 40.) c 43.) b
38.) b 41.) c
39.) a 42.) a
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44.) c
COMPLETE ALL WORKBOOK ASSIGNMENTS AND MAKE
CORRECTIONS WHERE NEEDED.
STUDY THE MATERIAL COVERED.
WHEN YOU ARE READY TO TAKE THE MAIN TEST -
CONTACT US!
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